Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") constitute a legally binding agreement between you (together with the entity you represent, "you" or "Customer") and Tomba Technology Web Service LLC ("Tomba," "we," "us," or "our"), governing your access to and use of the Tomba website, platform, API, browser extensions, and all related tools, data, and features (collectively, the "Service").

By accessing or using the Service, clicking "I agree," or creating an account, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

Section 15 contains a binding arbitration clause and a class action waiver that apply to users in the United States. Please read it carefully — it affects how disputes are resolved.

Order of Precedence

The following documents form part of this agreement. In the event of a conflict, the order of precedence is:

1. A signed written agreement or Order Form between you and Tomba, if any
2. The Data Processing Addendum, for matters concerning personal data
3. The API Terms, for matters concerning API use
4. These Terms
5. The Privacy Policy and all other referenced policies

2. Description of Service

Tomba provides professional contact discovery, enrichment, and verification tools. The Service comprises the following, together with any product we add later:

Finding contacts

• Email Finder — Discover a professional email address from a name and domain
• Domain Search — Find email addresses associated with a company domain
• Author Finder — Find email addresses from article URLs
• LinkedIn Finder — Discover emails from public professional profiles
• Sales Navigator Finder — Discover emails from LinkedIn Sales Navigator profiles
• Phone Finder — Discover business phone numbers
• Catch-All Email Finder — Find addresses on catch-all domains
• Reverse Email Lookup — Retrieve company and person context from an email address

Verifying contacts

• Email Verifier — Validate email address deliverability
• Catch-All Email Verifier — Assess deliverability on catch-all domains
• Phone Validator — Validate business phone numbers, line type, and carrier

Enrichment and company intelligence

• Email Enrichment and Person Enrichment — Add professional attributes to a contact record
• Company Enrichment — Add firmographic data to a company record
• Company Search and Reveal — Identify companies and surface their contacts
• Technology Lookup — Identify the technologies a website runs
• Social Links — Retrieve public professional profile URLs

Working at scale

• Bulk Tasks — Process large datasets via file upload
• CSV Enrichment — Enrich an uploaded file in place
• Database Downloads — Access packaged datasets where your plan permits
• Lead and List Management — Organise, segment, and export saved contacts

Access methods

• REST API — Programmatic access to Tomba features, governed by the API Terms
• MCP Server — Model Context Protocol access for AI agents and assistants
• CLI and official SDKs — Command-line and library access
• Browser Extensions — Chrome, Firefox, and Edge
• Spreadsheet add-ons — Google Sheets and Microsoft Excel
• Airtable and third-party integrations — including HubSpot, Pipedrive, Zapier, Make, and n8n

Website and free tools

• tomba.io — including free tools, public directories, documentation, and the changelog

Free tools and free plan usage are subject to quotas and to Section 10 (Free Trials, Beta, and Evaluation Features).

The Service requires internet connectivity. You are responsible for obtaining and maintaining the connection and equipment needed to access the Service.

Nature of the Data

Tomba compiles business contact information from publicly available sources and algorithmic inference. Tomba does not guarantee that any email address, phone number, or other data point is accurate, current, complete, or deliverable. Verification results express a probability of deliverability, not a certainty. You are responsible for evaluating the suitability of the data for your purposes before relying on it.

Not a Consumer Reporting Agency

Tomba is not a consumer reporting agency as defined by the U.S. Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., and the Service does not constitute a "consumer report." You agree not to use the Service, in whole or in part, as a factor in establishing an individual's eligibility for:

• Credit, insurance, or any financial product
• Employment, promotion, reassignment, or retention
• Housing or tenancy
• A licence or other benefit granted by a government body
• Any other purpose regulated by the FCRA or any comparable law

Use of the Service for any FCRA-regulated purpose is a material breach of these Terms and grounds for immediate termination.

3. Account Registration

To use Tomba, you must register for an account. By registering, you represent that:

• You are at least 18 years old and of legal age to form a binding contract
• You are not barred from using the Service under the laws of any applicable jurisdiction
• All registration information you provide is accurate, current, and complete
• You will maintain and promptly update your registration information

You are responsible for:

• Maintaining the confidentiality of your account credentials and API keys
• All activities that occur under your account, whether or not authorised by you
• Notifying us immediately at support@tomba.io of any unauthorised access or suspected breach

Accounts are for a single named user unless your plan expressly permits additional seats. Credentials may not be shared, sold, or transferred. We may suspend or terminate accounts containing inaccurate, outdated, or incomplete information.

4. Subscription Plans, Billing, and Renewal

Plans and Credits

Tomba offers free and paid subscription plans. Each plan includes a monthly or annual allowance of credits. Unless your plan states otherwise:

• Credits are consumed when the Service returns a result, according to the credit schedule published on our pricing page
• Credits reset at the start of each billing period and, except where expressly stated, do not roll over
• Credits have no cash value, are non-transferable, and are forfeited on termination

Automatic Renewal

Paid subscriptions renew automatically at the end of each billing period at the then-current rate, using your payment method on file, until cancelled. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access until then.

Price Changes

We may change subscription prices. For changes affecting a renewal, we will provide at least thirty (30) days' notice by email or in-product notice before the change takes effect. If you do not accept the new price, you may cancel before renewal.

Payment Processing

Payments are processed by Stripe, our authorised payment processor. By subscribing, you agree to Stripe's terms. You authorise us and Stripe to charge your payment method for all fees incurred.

Taxes

Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, withholding, and similar taxes, excluding taxes on our net income. Where we are required to collect tax, it will be added to your invoice.

Late Payment and Failed Charges

If a charge fails, we may retry it and may suspend the Service until payment is received. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs.

Refund Policy

We offer a 14-Day Money Back Guarantee if all of the following are true:

• This is your first Tomba subscription
• The subscription was purchased within the last 14 days
• You have used fewer than 50 total API requests
• You have not previously claimed a refund

Purchases outside the 14-day window are non-refundable, and fees are non-refundable on termination for breach. This section does not limit any non-waivable statutory refund or withdrawal right you may have under the law of your country of residence.

5. Acceptable Use

This section is expanded in the Acceptable Use Policy, which sets out the operational rules, enforcement steps, and reporting channels in full.

Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service, and to use data obtained through it, for your own internal business purposes.

Prohibited Activities

You agree not to, and not to permit any third party to:

• Reproduce, duplicate, sell, resell, sublicense, rent, lease, or redistribute the Service or its data, or build a competing product or dataset from it
• Reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, or underlying data structures
• Use automated tools such as bots, crawlers, or scrapers against the Service outside of the documented API
• Circumvent, disable, or exceed rate limits, credit allowances, usage quotas, or access controls
• Transmit malicious code, viruses, or content designed to interrupt, damage, or limit the Service
• Modify, hack, or misrepresent your association with Tomba, or remove any proprietary notice
• Share, sell, or transfer login credentials or API keys, or allow multiple individuals to use a single seat
• Use the Service to send spam, phishing, malware, harassment, or any unlawful, deceptive, or misleading communication
• Use the Service to compile data about individuals for purposes unrelated to legitimate business-to-business outreach
• Target individuals in their personal capacity, or seek personal (non-business) contact details
• Collect or infer special categories of personal data, including data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data, or data concerning sex life or sexual orientation
• Use the Service for any FCRA-regulated purpose described in Section 2
• Use the Service in violation of any applicable law, including data protection, anti-spam, and marketing laws

Your Compliance Obligations

You are solely responsible for your use of data obtained through the Service. You represent and warrant that, in connection with any communication you send to a contact discovered through the Service, you will:

• Establish and maintain a valid lawful basis for processing under the GDPR, UK GDPR, and any other applicable data protection law, and complete any legitimate interests assessment required
• Comply with all applicable marketing and anti-spam laws, including the CAN-SPAM Act (US), CASL (Canada), the ePrivacy Directive and national implementations (EU), and the PECR (UK)
• Provide accurate sender identification and a functioning, conspicuous unsubscribe mechanism in every commercial message
• Honour opt-out, unsubscribe, and erasure requests promptly, and suppress those contacts from future outreach
• Provide any privacy notice required of you as a data controller, including notice at first contact where required by Article 14 GDPR
• Not represent or imply that Tomba endorses, sponsors, or is responsible for your communications

We may block IP addresses, throttle usage, and suspend or terminate accounts that violate this section.

6. Data Subject Rights and Removal Requests

Any individual whose personal data appears in the Service may request access to, correction of, or erasure of that data by contacting privacy@tomba.io. We will respond within the period required by applicable law and, where the request is valid, will remove the data from our database and add it to a suppression list to prevent re-collection.

If you are a Customer and receive a data subject request relating to data you obtained through the Service, you remain responsible for responding to it as a controller. We will provide reasonable assistance as described in the Data Processing Addendum.

7. Customer Data and Privacy

"Customer Data" means data you upload, submit, or transmit to the Service, including files you process in bulk. As between the parties, you retain all right, title, and interest in Customer Data.

You grant us a non-exclusive, worldwide licence to host, copy, process, and transmit Customer Data solely to provide, secure, and support the Service, and as otherwise permitted by the Data Processing Addendum.

We may collect and use aggregated, de-identified data derived from use of the Service to operate, improve, and develop our products, provided such data does not identify you, your customers, or any individual.

You represent that you have all rights and permissions necessary to provide Customer Data to us and to authorise our processing of it under these Terms.

For full details, see our Privacy Policy.

8. Intellectual Property

The Service, including all software, data compilations, proprietary metrics, documentation, and branding, is owned by Tomba and its licensors and is protected by intellectual property law. Except for the limited licence in Section 5, no rights are granted to you.

You agree to:

• Attribute Tomba when publishing data or metrics obtained through the Service
• Not claim ownership of any Tomba-generated content, metric, or compilation
• Respect our trademarks, logos, and brand guidelines

Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and exploit them without restriction or compensation, unless a prior written agreement provides otherwise.

9. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is designated confidential or would reasonably be understood to be confidential, including the Service's non-public features, security information, and pricing.

Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to employees, advisers, and contractors bound by comparable obligations. These obligations do not apply to information that is public through no fault of the recipient, independently developed, or rightfully received from a third party, and do not prevent disclosure required by law provided reasonable advance notice is given where lawful.

10. Free Trials, Beta, and Evaluation Features

We may offer free trials or features designated as beta, preview, or evaluation. These are provided as is, without warranty or support, may be modified or withdrawn at any time, and may be subject to additional terms. We have no liability arising from beta features. Do not rely on them in production.

11. Service Modifications and Availability

We may add, modify, or remove features; change plan structures on notice under Section 4; and suspend or discontinue the Service. Where we discontinue a paid feature materially and to your detriment, we will give reasonable notice and, on request, refund fees prepaid for the unused remainder of your term.

Unless a separate service level agreement applies, the Service is provided without any uptime commitment. We may perform maintenance that temporarily interrupts availability.

12. Suspension and Termination

By You

You may terminate at any time by cancelling your subscription and ceasing use of the Service.

By Us

We may suspend or terminate your access immediately, with or without notice, if:

• You materially breach these Terms, including Section 5
• Your use poses a security, legal, or reputational risk to Tomba or a third party
• Payment is overdue
• We are required to do so by law

Where practicable and not prohibited, we will give notice and an opportunity to cure a curable breach within ten (10) days.

Effect of Termination

On termination: your licence ends immediately; you must stop using the Service; unused credits are forfeited; and accrued fees remain payable. We will delete Customer Data within ninety (90) days of termination, except where retention is required by law or for the establishment or defence of legal claims. You may export your data before termination takes effect.

Survival

Sections 2 (Nature of the Data, Not a Consumer Reporting Agency), 5 (Your Compliance Obligations), 7, 8, 9, 13, 14, 15, and 16 survive termination.

13. Warranties and Disclaimers

Each party represents that it has the authority to enter into these Terms.

EXCEPT AS EXPRESSLY STATED, THE SERVICE AND ALL DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that data will be accurate, current, complete, or deliverable, or that defects will be corrected.

Some jurisdictions do not allow the exclusion of implied warranties, so some exclusions may not apply to you. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

14. Indemnification

By You

You will defend, indemnify, and hold harmless Tomba, its affiliates, and their officers, directors, employees, and agents from any third-party claim, demand, proceeding, loss, liability, damage, fine, penalty, cost, or expense (including reasonable legal fees) arising out of or relating to:

• Your use of the Service or of any data obtained through it
• Your breach of these Terms or of any representation or warranty in them
• Your violation of any law, including data protection, marketing, and anti-spam law
• Your communications with any contact discovered through the Service
• Customer Data, including any claim that it infringes or misappropriates a third party's rights

By Us

We will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights, and will pay damages finally awarded or amounts we agree in settlement. This obligation does not apply to claims arising from Customer Data, your use in breach of these Terms, modifications not made by us, or combination with anything not provided by us.

If the Service becomes, or we believe it may become, subject to such a claim, we may at our option procure the right to continue use, modify the Service to be non-infringing, or terminate the affected subscription and refund prepaid fees for the unused term.

Procedure

The indemnified party will promptly notify the indemnifying party of the claim, give it sole control of the defence and settlement (provided no settlement imposing liability or admission on the indemnified party is made without consent, not to be unreasonably withheld), and provide reasonable cooperation at the indemnifying party's expense. The indemnified party may participate with its own counsel at its own expense. Delay in notice relieves the indemnifying party only to the extent it is prejudiced.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Neither party is liable for lost profits, lost revenue, lost data, loss of goodwill, business interruption, or any indirect, special, incidental, consequential, exemplary, or punitive damages, however caused and on any theory of liability, even if advised of the possibility.
• Each party's total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Exclusions from the Cap

The limitations above do not apply to: your payment obligations; your indemnification obligations under Section 14; either party's breach of Section 9 (Confidentiality); a party's gross negligence, fraud, or wilful misconduct; or any liability that cannot be limited under applicable law, including death or personal injury caused by negligence.

Basis of the Bargain

You acknowledge that these limitations are an essential basis of the bargain and that the pricing of the Service reflects them.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Dispute Resolution

Informal Resolution First

Before starting any formal proceeding, the parties will try in good faith to resolve the dispute informally. Send a written notice describing the dispute and the relief sought to legal@tomba.io. If it is not resolved within sixty (60) days, either party may proceed.

For Users in the United States — Binding Arbitration and Class Action Waiver

This subsection applies only to users resident in, or entities formed in, the United States.

Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be settled by final and binding individual arbitration administered by the American Arbitration Association under its Consumer or Commercial Arbitration Rules, as applicable. Arbitration will take place in Delaware or, at your election, in your home county, or by videoconference or on documents alone. The arbitrator has exclusive authority to decide all issues, except that a court decides the enforceability of the class action waiver below.

CLASS ACTION WAIVER. Disputes will be brought only in an individual capacity. You and Tomba waive any right to bring or participate in a class, collective, consolidated, or representative action, or to a trial by jury. If this waiver is held unenforceable as to a particular claim, that claim is severed and proceeds in court, while all other claims remain in arbitration.

30-DAY OPT-OUT. You may opt out of arbitration by sending written notice to legal@tomba.io within thirty (30) days of first accepting these Terms, stating your name, account email, and intent to opt out. Opting out does not affect any other part of these Terms and will not disadvantage you.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or Confidential Information.

Time limit. Any claim must be brought within one (1) year after it arises, or it is permanently barred, except where a longer period is required by non-waivable law.

For Users in the EEA, United Kingdom, and Switzerland

The arbitration and class action waiver above do not apply to you. Disputes will be subject to the non-exclusive jurisdiction of the courts of Delaware, United States, and you may also bring proceedings in the courts of your country of residence where the applicable law gives you that right. Nothing in these Terms deprives you of the protection of mandatory provisions of the law of your country of residence, and you retain any right to bring a complaint before your local supervisory authority or to use an alternative dispute resolution body.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. Where you are a consumer resident in the EEA, the UK, or Switzerland, this choice does not deprive you of the protection of the mandatory law of your country of residence.

17. Export Control and Sanctions

You represent that you are not located in, ordinarily resident in, or organised under the laws of any country subject to comprehensive US, EU, or UK sanctions, and that you are not listed on any restricted or denied party list. You will not use or export the Service in violation of US export control or sanctions laws, and will not permit access by any restricted party.

18. US Government End Users

The Service is "commercial computer software" and "commercial computer software documentation" under FAR 12.212 and DFARS 227.7202. US Government end users acquire only the rights set out in these Terms.

19. Third-Party Services and Links

The Service may link to or interoperate with third-party sites, products, and services. We do not control them, do not endorse them, and are not responsible for their availability, content, or practices. Your use of a third-party service is governed by that party's terms, and any exchange of data with it is between you and that party.

20. Publicity

We may identify you as a Tomba customer and use your name and logo on our website and in marketing materials, in accordance with any brand guidelines you provide. You may withdraw this permission at any time by emailing support@tomba.io, and we will cease new use within a reasonable period.

21. Communications and Notices

By contacting Tomba, you grant us a worldwide, non-exclusive right to use any ideas, information, or materials in your communication, unless covered by a prior written agreement.

Email is not guaranteed to be secure. Only responses manually created by our team should be treated as binding.

Notices to you may be given by email to the address on your account or by in-product notice, and are deemed received on the day sent. Notices to us must be sent to legal@tomba.io and by post to the address in Section 24, and are deemed received on confirmed delivery.

22. Modifications to These Terms

We may modify these Terms. Changes will be posted on this page with an updated date and become effective seven (7) days after posting, except that changes addressing new features or required by law may take effect immediately. For material changes affecting a paid subscription, we will give at least thirty (30) days' notice by email.

Your continued use after the effective date constitutes acceptance. If you do not accept a change, your remedy is to stop using the Service and cancel your subscription.

23. General Provisions

• Force Majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, epidemics, government action, internet or utility failure, or third-party infrastructure outages. Payment obligations are not excused.
• Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger or sale of substantially all assets that is not a competitor of Tomba. We may assign freely. Any other attempted assignment is void.
• Independent Contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
• No Third-Party Beneficiaries. These Terms create no third-party beneficiary rights.
• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary, or severed, and the remainder stays in effect.
• No Waiver. Failure to enforce a right is not a waiver of it, and no waiver is effective unless in writing.
• Entire Agreement. These Terms, with the documents listed in Section 1, are the entire agreement between the parties and supersede all prior discussions and agreements on the subject. Any terms in your purchase order or vendor form are void.
• Language. These Terms are drafted in English. Translations are provided for convenience only; in the event of any conflict or ambiguity, the English version controls.
• Headings. Section headings are for convenience only and have no legal effect.

24. Contact Information

General and account support: support@tomba.ioLegal notices and dispute notices: legal@tomba.ioPrivacy and data subject requests: privacy@tomba.io

Mail: Tomba Technology Web Service LLC 2803 Philadelphia Pike Suite B #1228 Claymont, Delaware 19703 United States