Email intelligence

Sender Reputation

A score assigned to an email sender by internet service providers that determines whether messages are delivered to the inbox or filtered as spam.

Tomba Team
March 23, 2026

Sender reputation is a score that email service providers assign to a sending domain or IP address based on its email sending behavior. This score determines whether your emails land in the inbox, get filtered to spam, or are blocked entirely. A high sender reputation means your emails are trusted and delivered reliably; a low reputation means many of your messages will never reach their intended recipients.

Multiple factors influence sender reputation. Bounce rates are among the most impactful sending to invalid addresses signals that you may not be maintaining your list or could be using purchased data. Spam complaint rates, engagement metrics (opens, clicks, replies), sending volume consistency, and email authentication (SPF, DKIM, DMARC) all contribute to the overall score. Once damaged, rebuilding sender reputation is a slow and difficult process.

Protecting sender reputation requires proactive data quality management. This keeps bounce rates low, which is the single most impactful thing you can do for your sender reputation. Combined with relevant, personalized content that encourages engagement rather than spam complaints, email verification forms the foundation of strong deliverability.

Key Points

  • Sender reputation is a score that determines whether your emails reach the inbox or get filtered
  • Bounce rates, spam complaints, and engagement metrics are the primary factors in the score
  • Once damaged, sender reputation takes significant time and effort to rebuild

Best Practices

  • Monitor your sender reputation score regularly using tools like Google Postmaster
  • Warm up new sending domains gradually by starting with small volumes and increasing over time

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